Last week I was at a talk about AI for strategic advantage. One term kept coming up over and over again. And I could see from the room that most people didn’t actually know what it meant, but were too polite to ask. That term was Shadow AI. If you’re leading a business right now, you need to understand what this is. Not from a technical angle, but from a strategic one. Because Shadow AI is already happening inside your organisation. What is Shadow AI? Shadow AI is when your t

Halloween is barely over, yet the smart retailers are already winning Christmas. Walk through any store right now and you’ll see it - Shelves brimming with festive gifts, while many customers have quietly started their Christmas shopping long before the rush. This isn’t by accident. A growing tribe of shoppers, the “Do It For Me” (DIFM) customers, have been stealth-purchasing since August. They’re busy, they’re discerning, and they want their gifting sorted without the stress

This might be the easiest win you’ll get all week ✨, and it only takes a minute… If AI still feels like something “for other people” or...

Here’s a simple question that can create a powerful shift at senior levels: “What’s something you’re seeing that I might be missing?” 👀...

If you’ve heard about ChatGPT but haven’t tried it yet, this is your moment. It’s not just for techies or marketing teams/ And no, it’s not about robots writing blogs.

If you’re leading a business right now, you’ll know this: the old models of executive development aren’t cutting it anymore. The landscape has shifted, and leaders who want to stay ahead need to be thinking differently.

If you’re anything like the businesses and leadership teams I’ve been speaking to recently, you’ll know: growth isn’t happening by accident anymore. It’s happening because leaders are thinking sharper, moving faster, and using the right tools to stay ahead.

There’s a shift happening in consumer behaviour right now. It’s subtle, it’s powerful—and very few people are talking about it. We’re seeing a quiet but significant reset in how customers think, shop, and decide. It’s not about panic or cost-of-living headlines—it’s more emotional, more deliberate, and much more layered.

Let’s be real—uncertainty is the new normal. Markets are shifting, disruption is everywhere, and AI is driving an industrial revolution that will impact us all. Strong leadership isn’t about waiting for stability—it’s about leading with clarity, confidence, and agility, even when everything around you keeps changing.

Welcome to 2025— already shaping up to be another year of change, unpredictability, and big decisions. And ff your inbox is already full of surprises— shifting market trends, new competitors, operational headaches— you’re not alone. This is classic VUCA: Volatility, Uncertainty, Complexity, and Ambiguity. And while it might feel like a constant battle, here’s the reality:

The next few weeks are absolutely vital for retail and hospitality businesses. So today’s blog is geared to help you maximise trading opportunities and finish the year strong.  Here are a few focused tips that are tailored to the season:

Running a business is challenging, even on the best days. So, when times get tough, it’s natural to feel the strain. But tough times can also reveal some of the best opportunities— if you’re able to stay grounded and clear-headed. Here are a few strategies to help you stay focused and spot those hidden chances for growth:

We're now stepping into Quarter Four and it's time to gear up for peak trading season.  Now is the perfect moment to tap into the power of collaboration. By partnering with other businesses, you can expand your reach, enhance your brand’s credibility, and build stronger customer trust. Collaboration is great for your business!

August may not be the sunniest month these days. And it can even be quieter for many businesses. However, this makes it an ideal time to gear up for a stellar Golden Quarter.

June is forecast to be both warm and wet so keep that wet weather product close to hand…  I’ve got a great e-commerce checklist for you this month! Some good commercial tips to improve your website - so do keep reading….

I promised a free chapter from Retailing Through Uncertainty – a short book I wrote during the pandemic. Yes, it was written to support businesses during an unprecedented time, however, there is still value within the tips & tricks - especially if you are experiencing some uncertainty at the moment

NWED day an enjoyable success. Great to talk about future of work with so many great businesses.

Really enjoyed the chat this morning with Anton Savage about the history of corporate uturns. Thanks for having me Newstalk ☺️✨ You can...